Frequently Asked Questions (FAQs)
1. What makes Fabrizar teddy bears different?
Fabrizar teddy bears are crafted with love, using premium plush materials and hypoallergenic stuffing. Each bear is designed to be soft, safe, and long-lasting — perfect for babies, kids, and adults alike. We’re proudly based in the USA and hand-finish every product for quality and charm.
2. Are your teddy bears safe for newborns?
Many of our teddy bears are designed with soft materials and simple construction. Product details, including size and design, are clearly listed on each product page. We recommend reviewing the product description carefully and using parental discretion when selecting items for children.
3. Who pays for return shipping?
Customers are responsible for return shipping unless the item received is damaged or incorrect.
4. How long does shipping take?
Orders typically ship within 1–2 business days. Standard delivery across the USA takes 3–7 business days, depending on your location.
5. Do you ship internationally?
At this time, we only ship within the United States. We’re working on expanding to international customers soon.
6. Can I return or exchange my order?
Yes. We accept returns within 30 days of delivery, provided the item is unused and in original condition. Personalized items are non-returnable unless there is a defect. Visit our Returns & Refunds page for full details.
7. How can I contact customer support?
You can reach us at help@fabrizar.com or through our Contact Us page. We typically respond within 24 hours.
Contact Information
Email: help@fabrizar.com
Phone: +1 980-203-1864
Address: 224 Prescott Drive, Salisbury, NC 28144, USA
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST